Lux and spacious 3BDRM l | Sub Pent | Ocean Views

The amazing views of the city were ruined by the view of the dirtiest lounge suite I've ever seen. Positive: I have stayed here previously and loved the property. The view is amazing and the beds are small but comfortable. Negative: The lounges were so disgustingly dirty we didn't want to sit on them. They were so bad that had I been paying the weekend rate of over $1000 per night I would have left and demanded my money back. They need to be taken to the tip. I contacted the host on arrival to request another set of keys and weeks later have still not received a reply. Considering that you need the keys to access the pool area and other facilities and that the apartment sleeps 6, there should be at least two sets of keys available to guests. If my husband wanted to have a sauna and a swim I couldn't duck out to grab a coffee as I wouldn't be able to get back into the building. The door to the apartment also doesn't lock automatically when you pull it closed. You have to manually lock it with the key each time you leave. On the second night of our stay I received a text message at 940pm stating that excessive noise had been detected which was confusing as all we had done that night was played games with our kids at the dining table. No one was intoxicated or playing loud music as I have read in replies to other reviews. In the morning I realised that a noise monitor was installed directly above the dining table so essentially if you are having a meal and a laugh with friends and family you will run the risk of setting off the monitor. I understand that technology like this is needed to make sure people are being respectful of the property and the surrounding neighbours however I think the location of the monitor is not appropriate and should be relocated. It is disappointing that others have raised issues with the cleanliness of the property, including the state of the lounge, the Palmolive soap dispenser etc and the hosts have replied that they will take feedback on board yet months later nothing has changed.

Great apartment, location great just a bit of a muck around with getting a spare key - needed for 6 people stay

Overall stay was pretty great Positive: Great location, spacious and perfect for food shopping etc Negative: There were no face towels or flannels, not enough spare towels or anything we could use for the pool (we would have happily supplied our own if we had known but most accommodation provides towels so we didn’t bother this time)

It was a real holiday vibe. Spectacular views and fancy apartment. Positive: High rise city views from different angles. Clean and comfortable. Negative: Picking keys from a different location. Then picking up garage keys from the apartment room, to access the garage. It was a process I was not expecting beforehand and can be easier if Garage and room keys are picked up at the same place.

Nice view, moderately clean felt classy but cheap at the same time Positive: The view was nice and it was quite spacious, the beds were comfortable and cleanish. Communication is good before you check in but if you need anything after the fact you won’t get anything really Negative: The way this is set up is strange, you collect the key from a completely different building instead of at the actual hotel tower, they also take the money before you arrive even if you select to pay on site. There is a $500 deposit that may have been listed in the initial booking page but we didn’t see so it was a surprise. Also am yet to see the deposit back into my account even though we left the place spotless, I have contacted them but still haven’t received a response $500 is quite a lot and it would be good to get at least an eta for it to go back into an account